Refund Policy | Froz Website Building

1. General Policy

At Froz Website Building, we are committed to delivering high-quality web development services that meet your expectations. This Refund Policy outlines the terms under which refunds may be issued for our services. By engaging our services, you agree to the terms outlined below.

2. Deposit and Payment Structure

Our standard payment structure typically requires a deposit (usually 50% of the total project cost) before work begins. This deposit is non-refundable once work has commenced, as it covers initial project setup, planning, and development work.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

Before Work Begins: If you cancel your project before any work has started, you may be eligible for a full refund minus a 10% administrative fee.
Within 7 Days of Deposit: If you cancel within 7 days of paying your deposit and before significant work has been completed, you may be eligible for a partial refund.
Project Non-Delivery: If we fail to deliver the agreed-upon services within a reasonable timeframe and do not provide satisfactory communication, you may be eligible for a partial or full refund.
Material Breach: If Froz Website Building materially breaches the terms of the service agreement, you may be entitled to a refund for the affected portion of services.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

Change of mind after work has commenced
Delays caused by client's failure to provide required materials or feedback
Dissatisfaction with services that were delivered according to agreed specifications
Project cancellation due to circumstances beyond our control
Services or deliverables that have been fully completed and delivered
Third-party costs (hosting, domain registration, plugins, etc.) already incurred

5. Revision and Modification Policy

Our service agreements typically include a specified number of revisions. Requests for changes or modifications that fall within the agreed revision scope will be accommodated at no additional cost. Requests for changes beyond the agreed scope may incur additional charges and will be quoted separately. Dissatisfaction with services that meet the agreed-upon specifications does not constitute grounds for a refund.

6. Requesting a Refund

To request a refund, please contact us in writing at contact@froz.online with:

Your name and contact details
Project name or reference number
Reason for refund request
Supporting documentation if applicable

We will review your request within 5 business days and respond with our decision. Approved refunds will be processed within 14 business days using the original payment method.

7. Dispute Resolution

In the event of a dispute regarding refund eligibility, we are committed to working with you to find an equitable resolution. If we cannot reach an agreement, either party may pursue resolution through mediation or other dispute resolution mechanisms as outlined in our Terms of Service.

8. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you are experiencing difficulties that affect your ability to proceed with your project, please contact us. We are willing to discuss options such as project postponement, payment rescheduling, or alternative arrangements on a case-by-case basis.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your project agreement will govern refund eligibility for that project.

10. Contact Information

For questions about this Refund Policy or to request a refund, please contact us at:
Email: contact@froz.online